Ride requests by phone in Almaty*
How to request a ride by phone
Order a taxi by phone +7 (775) 911-11-11
*Ask the operator which service classes are available when requesting a ride by phone
City (Almaty) from ₸3,000
Minimum price (12 min and 6 km included) — ₸3,000
Minimum price — not more than ₸3,000
Wait time — 10 min
Paid wait time — not more than ₸50 /min
Thereafter inside city — not more than ₸22 /km,not more than ₸32 /min
Then — not more than ₸38 /km and ₸32 /min
Extra fee to request ride by phone — not more than ₸80
Free wait time at pickup address — not more than 10 min
Free wait time at destination — not more than 10 min
Thereafter in suburbs
not more than ₸100 /km
Thereafter in suburbs
not more than ₸45 /min
Stop along the way
not more than ₸0
Stop along the way for large vehicles without loaders
not more than ₸500
Stop along the way for large vehicles with one loader
not more than ₸1,000
Stop along the way for large vehicles with two loaders
not more than ₸1,250
Stop along the way
not more than ₸0
Stop along the way for mid-size vehicles without loaders
not more than ₸500
Stop along the way for mid-size vehicles with one loader
not more than ₸1,000
Stop along the way for mid-size vehicles with two loaders
not more than ₸1,250
Stop along the way
not more than ₸0
Stop along the way for small vehicles without loaders
not more than ₸500
Stop along the way for small vehicles with one loader
not more than ₸1,000
Stop along the way for small vehicles with two loaders
not more than ₸1,250
Trip
not more than ₸0
Trip
not more than ₸0
Unloading
not more than ₸50
Unloading
not more than ₸2
Unloading
not more than ₸3
Wait time en route
not more than ₸50 /min
In the case of the "Cargo" tariff, free waiting time means free time for loading the cargo into the vehicle.
Free unloading - 10 min. Further according to the tariff specified above (per minute increases the cost of loading and unloading services)
Fares may vary for different Taxi Services. Maximum price is shown.
Transportation of large items is provided by taxi services based on an agreement for chartering a vehicle accompanied by the user (owner of the items) or their representative.
The estimated cost of the ride specified in the service may change depending on the service classes of Taxi Services (Service Partners) and/or the application of the surge pricing and/or reduced density and/or linear density multipliers, as well as in the event of a change in destination during the ride, stops at the request of the passenger, and in other cases.
There might be a pickup fee. A pickup fee will be added to the transport price and is calculated based on:
(1) the distance between the vehicle and the User's location and
(2) the time required for the vehicle to cover this distance.
There might be a request cancellation fee. A cancellation fee is charged in the following cases:
(1) the request is canceled by the service after the car has been dispatched or passenger no-show at the pickup location. The cancellation fee is calculated as the transport price for the time either from when the car actually arrived at the pickup point or the pickup time specified in the request information (whichever is the later) up to the moment the request is canceled, or it's equal to the minimum transport price for the corresponding service class. In the case of paid cancellations of requests to the airport, the city service class rate is applied, excluding the pickup fee, which is calculated as an out-of-city pickup according to the service class. In any event, the maximum cancellation fee will not exceed the cost of a ten-minute transport (including any free wait time included in the service class),
(2) cancellation in the service of a transport request with pickup fee 3 (three) minutes after confirmation in the service's interface. The cancellation fee for a transport request with a paid pickup is equal to the pickup fee,
(3) in other cases provided for by the Terms of Use of the service, depending on the user’s region.
The rates are valid until 30.07.2024.