Cargo and package insurance

Starting January 1, 2021, all cargo and packages transported in the Yandex Taxi “Cargo”, “Delivery”, and “Courier” service classes are insured up to ₸3,000,000.

How insurance works

Insurance coverage

Insurance covers the damage, destruction, or loss of the cargo or package. Not all cargo types are covered.

The following items are not covered by insurance:

  1. Cargo and packages with a maximum weight over 20 kg in the “Delivery” service class, and over 50 kg in the “Cargo” service class.
  2. Cargo or packages that are not transportable based on their size and do not fit into a motor vehicle, or the transportation of cargo and/or packages and/or correspondence by other transport means, except for transport by category “В” motor vehicles in the “Delivery” and “Cargo” service classes.
  3. Narcotic, psychotropic, explosive, flammable, and other (fireworks and pyrotechnics) dangerous substances.
  4. Animals.
  5. Valuables and money: banknotes, securities, precious metals, gems, and jewelry.
  6. Biological materials.
  7. Works of art.
  8. Objects of intellectual property, as well as photo, audio, and video materials.
  9. Floating equipment, vehicles.
  10. Powdered, bulk and liquid bulk cargo without individual packaging.
  11. Glass and porcelain products without special packaging.
  12. Military weapons and cargo.
  13. Reloading onto another means of transport (motor vehicle transport).
  14. Damage or spoilage to cargo or packages due to the non-compliance or violation of required (special) temperature conditions for any reason.

The total of all insurance settlement payments for one insurance event cannot exceed ₸3,000,000.

Insurance price

Insurance is free.

Insured events

  1. The cargo or package was damaged in a traffic accident during transport.
  2. Despite being packaged properly, the cargo or package shifted during transit and was damaged.
  3. The cargo or package was damaged during loading or unloading by a mover requested as an option in the Yandex Taxi “Cargo” service class.
  4. The package was lost (short delivered) or damaged by a Yandex Taxi partner on a “Delivery” or “Courier” order.

How to apply for compensation

  1. Contact us about what happened and include pictures. We'll help guide you through everything and forward your message to the insurance company.
  2. If the damage occurred as a result of a traffic accident, take part in the accident investigation at the traffic police department and obtain an official ruling on the administrative infraction.
  3. The insurance company will contact you and provide a list of documents required to receive compensation.
  4. Within two weeks after receiving all required documents, the insurance company will make a decision on your insured event and transfer money to your bank account.

Required documents to apply for compensation

The insurance company is obligated to provide a complete list.

In most cases, compensation requires:

  • The application for insurance compensation
  • The claim from the party whose property was damaged
  • The traffic accident report
  • Photos of the damage

More details can be found in the insurance company rules.

This information is not a public offer. Please contact Support if you have any unanswered questions about the insurance program.

Cargo and package insurance services are provided by Luchi Insurance JSC IC (OGRN 1022701130132, Taxpayer ID 2722015673, registration address: 127 015, Moscow, 27 Vyatskaya St., building 15, insurance license SL 2733 and SI 2733 dated September 4, 2023 with no term limitation).

For information on insurance for corporate orders, email us at kz@taxi.yandex.com.