— during the trip, the Taxi Service has the right to accept the Request of another User, therefore making it possible to a) change the route of the trip in order to fulfill the second Request, b) increase the estimated travel time
— when a User places a trip Request at the same time as another user who is carrying out a trip Request, only one User can complete a trip as part of such a Request. This means that no more than two Users can be in the vehicle at the same time when two Requests are being executed
— the travel route is determined as the shortest route based on the Service algorithm taking into account the Requests of both Users.
Pricing for transportation services may vary. The maximum price of services is indicated without taking into account decreased and increased rush hour pricing.
The estimated price of the trip indicated in the service may be changed depending on Taxi Services rates, the use of decreased or increased rush hour pricing, in the cases specified in the Terms of Service, as well as in the event of a change in destination during the trip, stops at the request of the passenger, and in other cases.
There might be a pickup fee. A pickup fee will be added to the transport price and is calculated based on:
(1) the distance between the vehicle and the User's location and
(2) the time required for the vehicle to cover this distance.
There might be a cancellation fee. A cancellation fee is charged in the following cases:
(1) the request is canceled in the service after the car has been dispatched or passenger no-show at the pickup location. The cancellation fee is calculated as the transport price for the time either from when the car actually arrived at the pickup point or the pickup time specified in the request information (whichever is the later) up to the moment the request is canceled, or it's equal to the minimum transport price for the corresponding service class. In the case of paid cancellations of requests to the airport, the city service class rate is applied, excluding the pickup fee, which is calculated as an out-of-city pickup according to the service class. In any event, the maximum cost of cancelation will not exceed the cost of a ten-minute transport (including any free wait time included in the service class),
(2) cancellation in the service of a transport request with pickup fee 3 (three) minutes after confirmation in the service's interface. The cancellation fee for a transport request with a paid pickup is equal to the pickup fee.
The rates are valid until 27.02.2024.